Frequently Asked Questions (FAQ)
From our services to insurance coverage — your questions, clearly answered.
About Us
What types of services do you offer?
We offer a full range of pediatric therapy services, including speech therapy (SP), occupational therapy (OT), physical therapy (PT), behavioral therapy (ABA), social work services (SW), and therapeutic preschool programs. Our multidisciplinary approach means everything your child needs is available in one place.
What age groups do you serve?
We work with children from birth through 18 years of age, supporting their development through all key stages from early milestones to school-age transitions.
What makes Lumiere Children’s Therapy different from other providers?
Lumiere offers truly individualized, one-on-one therapy in a fully collaborative environment. Our multidisciplinary team includes on-site occupational, physical, speech, social work, and behavioral therapy professionals, plus a Lead BCBA and Director available daily for consultations. We go beyond care delivery by helping families navigate insurance, explore local grant support, and maximize coverage. Our whole team works together to support each child like a true medical team because your child’s success is our shared mission.
How do I know if my child needs therapy?
If you’re noticing delays in your child’s speech, motor skills, behavior, or social-emotional development, or if something just doesn’t feel quite right, trust your instincts. Therapy can offer clarity and support. We also offer evaluations to help identify your child’s needs and whether services are appropriate. Early support can make a big difference.
Do I need a referral from a pediatrician?
A referral from your pediatrician is recommended, though not required for all services. Some insurance plans do require one. Our intake coordinator will guide you through exactly what’s needed to access insurance benefits and get started smoothly.
Therapy & Treatment Approach
What types of therapy do you provide?
We provide speech therapy, occupational therapy, physical therapy, social work services, behavioral therapy (ABA), and therapeutic preschool services. You can explore our full range on the services page.
What happens during an initial evaluation?
During your child’s first visit, a licensed therapist will assess developmental skills using a combination of observation, parent discussion, and standardized tools. This helps us create a personalized therapy plan that supports your child’s strengths and addresses areas of need.
How long are therapy sessions?
Most therapy sessions, including speech, occupational, physical, and social work, are 60 minutes in length. This allows time for targeted interventions and caregiver communication.
How often will my child need therapy?
The frequency of therapy depends on your child’s unique needs and the goals set during the evaluation. Some children benefit from sessions once a week, while others may attend more frequently as part of an intensive or multidisciplinary plan
Can parents observe or participate in therapy sessions?
Yes! Parent involvement is welcomed and can even be built into your child’s treatment plan. Our therapists will work with you to determine the best way to support and participate in your child’s progress.
Scheduling & Appointments
How do I schedule my child’s first appointment?
Getting started is simple. Call our front office, send an email, or use the live chat feature on our website. One of our team members will follow up to guide you through the intake process.
Do you offer teletherapy or in-home therapy options?
Yes, we offer teletherapy for select services. In-home therapy may be available under certain programs or needs. Contact us to learn more about the options available for your family.
Can my child receive multiple therapy services in one visit?
Absolutely. Based on your child’s treatment plan, we can coordinate multiple therapies into one visit for convenience and continuity of care.
How do I reschedule or cancel an appointment?
Contact us and one of our team members will be happy to help you reschedule your appointment.
Insurance, Payment & Financial Support
Do you accept my insurance plan?
Yes, we accept all major insurance plans. Reach out to confirm your coverage.
How does insurance billing work?
We submit claims directly to your insurance provider after each session. You’ll receive information about any co-pays, deductibles, or uncovered services from our billing team. We’re here to walk you through the process every step of the way.
Are there out-of-pocket costs? What are your payment options?
Out-of-pocket costs vary based on your insurance plan and coverage. We accept credit cards, HSA/FSA, and other flexible payment options. Our team is happy to explain your benefits before your first appointment.
Do you offer financial assistance or payment plans?
Yes, we do. Please call our office to speak with one of our team about available financial support or setting up a payment plan that works for your family.
Our Team & Facility
What are the qualifications of your therapists?
All of our therapists are licensed and/or board-certified by their respective professional governing bodies. They bring a high level of expertise, ongoing training, and a deep commitment to working with children and families.
How do you ensure the best match between my child and a therapist?
We take a personalized approach during the intake process to match your child with a therapist who aligns with their needs, personality, and goals. It’s a thoughtful, customized process and we’re always open to adjusting if needed.
Is your facility accessible for children with mobility challenges?
Yes. Our clinic is fully accessible, with accommodations in place to support children with mobility, sensory, or other physical challenges.
Getting Started & Next Steps
How do I enroll my child in therapy?
It’s easy, just call, email, or send us a message through our website chat. One of our team members will reach out to guide you through the next steps.
What should I bring to my child’s first session?
All paperwork is submitted ahead of time, so there’s nothing extra you need to bring. Just come as you are, and we’ll take care of the rest.
How soon can we expect to see progress?
Every child is unique, and progress may look different for each one. That said, many families start seeing small improvements right away. Our therapists set clear goals, track progress closely, and keep you informed at every step.